All rentings of the vehicles that ‘’Euro Star Rent a Car’’ (further referred as: the Lessor ) conducts to its clients (further referred as: the Lessee ) are subjected to these General Conditions unless it was stated otherwise in the special conditions of the Contract of vehicle lease. These conditions are published at the web page ‘’Euro Star Rent a Car’’ and one copy is delivered to each client who confirms its acceptance by signing the Contract of vehicle lease.
Basic conditions for vehicle lease
The Lessee must be at least 21 years of age and have a driving license for not less than 3 years. When taking over the vehicle the Lessee is obligated to present his/hers ID card and/or passport, as well as a valid driver’s license. In case of a doubt of authenticity of any of the documents, the Lessor has the discretionary right to reject, without any responsibility, conclusion of the Contract, therefore, renting of the vehicle. If the client is legal entity, the person authorised to operate the vehicle must be specified in the Contract and must have proper requirements. When concluding a contract the Lessee must have a valid credit card or cash as means for deposit down payment at the scene. The Lessor has the discretionary right to refuse conclusion of the Contract, without any responsibility towards the client in means of renting the vehicle to persons that are in obvious no condition to safely operate the vehicle even though they fulfill previously defined formal conditions (ex. obvious invalidity of the client, being under the influence of alcohol or drugs…).
Length of the lease
Minimum rent time is 24 hours. In case that the Client is late, 60 minutes of delay will be tolerated. At the end of the tolerating period, the Lessor is authorised to charge for another day of the lease. The lease can be extended only with the consent of the Lessor. The Lessee is obligated to inform the Lessor in case of returning the vehicle before agreed date and/or time.
Deposit and payment
The lease is paid when picking up the vehicle, by credit card or cash, or by paying directly to the Lessor’s account in case that the Lessee is a legal entity.
During the period of rent, deposit is mandatory. It is put down by credit card or cash and is used in case of eventual Lessor’s claims towards the Lessee. In case that no claims exist by the end of the lease, the deposit will be returned in the same way as it was put down. The sum of the deposit is determined by the Lessor, based on the length of the rent, type of the car and other circumstances, ranging from 300 to 1500 EUR.
If a Client is making the vehicle reservation over the Internet, the Lessor is authorised to make a nonrefundable transfer from a client’s account not higher than the price of one day’s rent, even before concluding the Contract.
Rental price depends of the vehicle type, time period of rent and traveled mileage. Rental price is determined throughout two rate packages:
a) Rental price which includes 100 kilometers that the Lessee can travel with the vehicle but with obligatory addition of 0,10 EUR in Dinar equivalent at medium course for that day provided by National Bank of Serbia, for every additional kilometer.
b) Rental price that includes unlimited mileage.
Price ranges in both packages are presented in the Lessor’s pricelist. Beside the vehicle lease price, the Lesser rents additional car equipment which is charged by the pricelist.
Taking over and returning the vehicle
The vehicle is picked up and returned at the Lessor’s office, during working hours. It is also possible to take over and return the vehicle out of the office (airport, hotel, home or other addresses) as well as outside the working hours, with the additional charge defined by the Lessor.
When picking up the vehicle, the Lesser and the person appointed by the Lessor sign the form of The Vehicle’s and Additional Equipment’s State. This way the Lesser is informed and advised to check the vehicle thoroughly together with the Lessor’s employee when checking out and returning the vehicle.
Terms and conditions of using and operating the vehicle
The Lessee is strictly forbidden to operate the vehicle while under the influence of alcohol, drugs and/or other psychoactive substances. In case that the Lessee fails to comply to this obligation, all insurances according to these General Conditions will be lost and the Lessee will be obligated to compensate full amount of the damage i.e. theft.
The rented vehicle can be operated only by the person that is specified as a driver in the Contract of Vehicle Rental. With the consent of the Lessor one more person, that fulfills previously specified conditions from the article 2, can be specified as a driver in the Contract of vehicle Rental.
In case that the Lessee lets unauthorised persons operate the vehicle, all insurances according to these General Conditions will be lost and the Lessee will be obligated to compensate full amount of the damage i.e. theft.
The Lessee is strictly forbidden to use the vehicle for any commercial purposes- for transporting any goods or persons for a fee. Counter actions exclude all damage insurance, therefore the Lessee is obligated to compensate the Lessor with the full amount of it.
The Lessee is strictly forbidden to use the vehicle for criminal activity, customs and other violations, to overload the car with passengers or objects over the limited maximum weight that is specified in the vehicle registration document, to train a driver, to rent it to third parties, to tow other vehicles or a trailer, and for participating in car sports activities. The Lessee is obligated to use devices and take actions to secure the vehicle from theft. Counter actions exclude all theft and/od damage insurance..
The Lessee is strictly forbidden to perform any altering on the vehicle (parts, gear, construction or devices) without the Lessor’s written consent. Altered or missing parts the Lessee is obligated to compensate to the Lessor in full amount according to the pricelist of the authorized car service.
The Lessee is obligated to use any additional equipment received from the Lessor in accordance to given instructions, and to immediately inform the Lessor of any present malfunction. In case of physical damage of the additional equipment, the Lessee is obligated to refund full amount of the damage, according to the pricelist of the authorized car service.
Crossing the border
In case of traveling across the border of Republic of Serbia, with the rented vehicle, specially contracted terms of rent apply. Crossing the border is allowed to the Lessee only with the written consent of the Lessor. With no exceptions, the Lessee is strictly forbidden to travel with the rented vehicle to Albania or to the territory of Kosovo. All expenses of acquiring the green card, that is necessary for entering certain countries, is defrayed by the Lessee.
a) Collision Damage Waiver
The price of the rent includes insurance from liability to the third party in case of a car accident, up to the amount determined by the General Insurance Policy.
In case that the Lessee is responsible for the car accident the Lessee’s participation in damage payment is 20%. Besides cases predicted in the Article 7. of the General Conditions, insurance does not cover damages caused to the interior of the vehicle, damage of tires and wheels, damages to the car suspension , broken and/or lost key, damages caused by tanking inadequate sort of fuel and accidental or on purpose damages caused by the Lessee. All listed damages will be full-charged at the moment of returning the vehicle, according to the pricelist of the authorized car service.
b) Personal accident insurance
This kind of insurance that is included in the rental price. With it, the driver and passengers that are in the vehicle are insured in case of death or injuries that may occur in a car accident.
c) Theft protection
Participation in the case of damage is 20%.
Theft insurance is charged separately, 10,00 EUR per each rental day, in Dinar equivalent at middle course of NBS for the payment day. The Lessee is exempt from any financial liability in case of theft or damage to the vehicle caused by theft or theft attempt. This insurance does not cover any expenses in case that the vehicle was left unlocked or if the key was left in the steering wheel lock. The insurance is not valid if the Lessee does not have the vehicle key and the vehicle’s documents.
Procedures in case of an accident, damage or vehicle theft
In case of a car accident, collision, vehicle or equipment theft or operating malfunction of the vehicle, user is obligated not to leave the vehicle until it is secured to be taken over by the Lessor, to wait for the police and acquire their records, and to properly fill ‘’The official European accident statements’’ (except in case of operating malfunction) and to submit written statement in the Lessor’s office. In case that the Lessee misses any of the specified acts and by such causes damage to the Lessor the Lessee is obligated to compensate the damage in full amount.
The Lessee is obligated to deliver the police report even in case he/she was not present during occurrence of the damage or an accident (ex. the vehicle was damaged by an unknown person while parked at the parking lot ).
In case that missing/theft of the vehicle was not reported to the police the Lesser will pay the full amount of the vehicle value. The value is estimated according to the Auto Moto Union of Serbia’s catalog.
In case that severe tire damage should occur during the rented period, and in such way that it can not be repaired (tire explosion, tire tearing etc.) the Lessee is obliged to pay indemnity to the Lessor with the value of two new tires price, with same dimensions and characteristics.
Propellant and vehicle condition at the moment of return
All vehicles are rented with full tank and the Lesser is in obligation to refill the tank before returning the rented vehicle or to compensate to the Lessor for the difference in fuel.
The Lessee is obliged to return the vehicle in clean condition. If the vehicle is not clean the Lessor can do the cleaning with the compensation of 20 EUR in Dinar equivalent paid by the Lesser. The deposit is returned after the vehicle is completely clean.
In case that during returning inspection it is noticed that sticker with the ‘’Euro Star Rent a car’’ logo or/and key chain with the ‘’Euro Star Rent a car’’ logo or any other commercial material is missing the Lessee is obliged to refund 10EUR in Dinar equivalent at middle course of NBS for the payment day for every missing item.
The Lessee is obligated to bear all toll fees, ferry fees, traffic and parking tickets, fee for car tow and keeping of irregularly parked vehicle, that occur during the time of the rent.
In case that rented vehicle is confiscated by the police, during the time of the rent, the Lessor has the right to permanently keep the deposit as well as the right to indemnity of overall damage.
When making a reservation, the Lessee makes a reservation of one of the vehicle categories from the Lessor’s fleet in which the Lessor has different vehicles. The Lessor will always try to provide the exact vehicle that the Client makes a reservation for. In case that the vehicle becomes unavailable due to unexpected circumstances, the Lessor has the right to provide different vehicle from the same category.
Contracted Court jurisdiction
In case of a court litigation on any matter from the Contract of Vehicle Rent, both sides that are under the Contract shall try to resolve the misunderstanding peacefully, but if that is not possible, contracted court of jurisdiction is Court in Belgrade.